NAPO (National Association of Professional Organizers)







This Code of Ethics is a set of principles to provide guidelines in our professional conduct with our clients,
colleagues and community. As a member of the National Association of Professional Organizers, I pledge
to exercise judgment, self-restraint and conscience in my conduct in order to establish and maintain public
confidence in the integrity of NAPO members and to preserve and encourage fair and equitable practices
among all who are engaged in the profession of organizing.

Clients
Working Relationships
I will serve my clients with integrity, competence, and objectivity, and will treat them with respect and
courtesy.
I will offer services in those areas in which I am qualified and will accurately represent those qualifications
in both verbal and written communications.
When unable or unqualified to fulfill requests for services, I will make every effort to recommend the
services of other qualified organizers and/or other qualified professionals.
I will advertise my services in an honest manner and will represent the organizing profession accurately.

Confidentiality and Conflict of Interest
I will keep confidential all client information, both business and personal, including that which may be
revealed by other organizers.
I will use proprietary client information only with the client's permission.
I will keep client information confidential and not use it to benefit myself or my firm, or reveal this
information to others.

Fees
I will decide independently and communicate to my client in advance my fees and expenses, and will
charge fees and expenses which I deem reasonable, legitimate, and commensurate with my experience,
the services I deliver, and the responsibility I accept.
I will make recommendations for products and services with my client's best interests in mind.

Colleagues
I will seek and maintain an equitable, honorable and cooperative association with other NAPO members
and will treat them with respect and courtesy.
I will respect the intellectual property rights (materials, titles, and thematic creations) of my colleagues, and
other firms and individuals, and will not use proprietary information or methodologies without permission.
I will act and speak on a high professional level so as to not bring discredit to the organizing profession.

NSGCD (National Study Group on Chronic Disorganization)
The mission of the National Study Group on Chronic Disorganization is to benefit people affected by
chronic disorganization. The NSGCD explores, develops and communicates information, organizing
techniques and solutions to professional organizers, related professionals and the public.

The NSGCD Code of Ethics serves the following purposes:
Supports the mission of the NSGCD.
Establishes principles that define ethical behavior and best practices of NSGCD subscribers.
Serves as an ethical guide designed to assist subscribers in constructing a professional course of action
that best serves those using the services of NSGCD subscribers.
Provides the basis for processing ethical complaints and inquiries initiated against those who are
subscribers of the NSGCD.

Professional Conduct with Clients
I will only offer professional services in those areas in which I am qualified, and I will accurately represent
those qualifications in all verbal and written communications.¹
I commit to possess and acquire the necessary knowledge, skills and training to be proficient and relevant
in addressing client needs.²
I will encourage my clients to seek the services of other professionals if I believe the client would benefit
from additional support.

Business Practices
I will respect and not infringe upon the intellectual property rights of others.¹
I will conduct and market my professional work in a legal and ethical manner and will not engage in
deceptive acts or practices.
I will communicate my fee and expense structure to my clients prior to starting work.¹

Confidentiality
I will respect client confidentiality, including all client records, unless otherwise authorized by the client, or
as required by law.

Conflicts of Interest
I will seek to avoid conflicts between my interests and the interests of my clients.
I will discuss with my client how to resolve any potential or actual conflict of interest in a way that best
serves my client.
I will disclose to clients financial relationships with third parties and will not allow that compensation to
dictate my recommendations.
CLUTTER CONTROL ANGELS®
Code of Ethics

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Rochester and Upstate New York